Privacy Policy

Overview

JASTRICKS ("we", "us", or "our") is committed to protecting the privacy and confidentiality of information provided by clients and website visitors. This Privacy Policy explains what data we collect, how it is used, how it is stored, and what rights you have regarding your information.

By using our website or engaging our services, you agree to the data practices described in this policy.

Information We Collect

We collect information you provide directly when placing orders, contacting us, or using our project tracker:

• Full name and email address (for order fulfilment and communication)
• Company or institution name (optional, for invoice purposes)
• Project brief, CAD files, and technical documents you upload
• Order details including simulation type, complexity, and specifications
• Payment confirmation references (we do not store card numbers)

We may also collect limited technical data automatically: browser type, approximate location (country/city level), and page visit timestamps via standard server logs and analytics.

How We Use Your Information

Your information is used exclusively for:

• Fulfilling simulation and design orders you place with us
• Communicating project status, updates, and deliverable notifications
• Issuing invoices and processing payment confirmations
• Providing access to your project folder via Google Drive
• Improving our services based on aggregated, anonymised feedback

We do not use your data for advertising, do not sell it to third parties, and do not share it with any party not directly involved in delivering your project.

Data Storage & Security

Project files and deliverables are stored on Google Drive within folders shared specifically with you and our engineering team. We apply the following security measures:

• All file sharing uses read-only or specific-access links — never public links
• Communication is conducted over encrypted channels (email, HTTPS)
• Uploaded project briefs and CAD files are deleted from our servers within 30 days of project completion unless you request longer retention
• We do not store payment card information at any point

Client Confidentiality

All technical data, design files, simulation inputs, and results submitted by clients are treated as strictly confidential. This means:

• Your project details are never disclosed to other clients or the public
• Portfolio showcase images (if any) use only anonymised or publicly approved samples
• We will never share your CAD geometry, simulation results, or proprietary data with any third party without your explicit written consent

Cookies

Our website uses minimal cookies for core functionality:

• Session cookies to remember your preferences within a visit
• Analytics cookies (anonymised) to understand page traffic and improve the site

No tracking cookies or third-party advertising cookies are used. You may disable cookies in your browser settings without affecting the core website experience.

Your Rights

You have the right to:

• Request a copy of all personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for any non-essential data processing at any time

To exercise any of these rights, contact us at privacy@jastricks.com. We will respond within 14 business days.

Changes to This Policy

We may update this Privacy Policy periodically. Any material changes will be announced on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

For questions about this policy, contact hello@jastricks.com.